Aftersales Trainer Assistant - Automotive Customer Service & Team Development

Join Horizon Auto Services Inc as an Aftersales Trainer Assistant in the heart of Bali and play a pivotal role in elevating our customer service standards and team expertise. This dynamic position offers the opportunity to support our Service Advisors, enhance team performance, and contribute to our mission of delivering exceptional automotive aftersales services in Denpasar.

As an Aftersales Trainer Assistant, you will be responsible for assisting in the development and delivery of training programs for our Service Advisors. You will work closely with our experienced trainers to create and implement training materials, conduct training sessions, and provide ongoing support to our advisors. This role is perfect for individuals passionate about automotive service and eager to make a difference in the customer experience.

Horizon Auto Services Inc is a leading automotive aftermarket service provider in Bali, known for its commitment to quality, innovation, and customer satisfaction. We offer a competitive salary, a supportive work environment, and opportunities for professional growth. Join us and be part of a team that values excellence and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Assist in the development and delivery of training programs for Service Advisors, including creating training materials, conducting training sessions, and providing ongoing support.
• Support the implementation of best practices and standards in customer service and automotive aftersales.
• Conduct assessments and provide feedback to Service Advisors to identify areas for improvement and track progress.
• Collaborate with the training team to ensure that training programs are aligned with company goals and industry standards.
• Assist in the organization and management of training schedules and resources.
• Maintain accurate records of training activities and advisor performance.
• Provide customer service support to advisors during training sessions and ongoing operations.
• Participate in team meetings and contribute to the development of training strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Automotive Technology, or a related field.
• Minimum 2 years of experience in automotive aftersales, customer service, or a related role.
• Strong knowledge of automotive service and repair procedures.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and under pressure.
• Proficiency in using Microsoft Office Suite and training management software.
• Certification in automotive service or customer service is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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